Digital Operations Manager

2 days ago

Taguig, National Capital Region, Philippines beBeeDelivery Full time ₱4,000 - ₱6,000

About our role

We are looking for a proactive, solution-oriented Delivery Manager to own delivery operations across multiple client accounts.

You'll oversee Project Managers and support the coordination of design, QA, and development resources to ensure projects run smoothly, on time, and with real impact.

You'll also be a key client liaison—building strong relationships, solving problems fast, and representing us with professionalism and positivity.

Key Responsibilities:
  • Oversee the delivery of multiple client projects across web, mobile, and e-commerce platforms.
  • Manage, mentor, and support a team of Project Managers and delivery staff.
  • Coordinate with design, development, and QA leads to ensure resources are aligned.
  • Track timelines, milestones, blockers, and proactively escalate risks when needed.
  • Serve as a key client contact for delivery-related updates, check-ins, and issue resolution.
  • Work with leadership to continuously improve delivery processes and team capabilities.
  • Contribute to client reporting and forecasting for delivery pipelines.
  • Support onboarding of new clients and ensure delivery expectations are aligned from day one.
  • Bring a 'can-do' attitude to everyday problem solving.
Day-to-Day Delivery:
  • Client communication: Handle daily project updates and delivery discussions (working alongside Project Managers).
  • Project success: Make sure clients are happy - expectations set in the beginning are met, risks are managed and mitigation plans are enacted, projects finish on time (shared responsibility with PMs); own delivery health checks and processes across project portfolio.
  • Resource planning: Prioritize and coordinate resources across Project Managers to mitigate impact of reallocation or resource changes.
Team Leadership:
  • PM development: Mentor Project Managers and handle performance reviews.
  • Process improvement: Find better ways to deliver projects and support the team.
  • Problem solving: Be the go-to person when delivery challenges arise.
Client Relationships:
  • Delivery partnerships: Build strong working relationships with clients (alongside leadership for bigger picture).
  • New client setup: Help new clients understand how we work and what to expect, establish success metrics based on what they need from the get-go.
  • Issue resolution: Solve delivery problems quickly; escalate bigger issues to leadership when needed.
Documentation and Planning:
  • Project documentation: Create and approve Scope of Work (SOWs) with help from PMs.
  • Performance tracking: Keep track of delivery performance metrics.
Success Measures:
  • All PMs demonstrating improved client responsiveness and delivery consistency.
  • Clear delivery metrics and reporting established.
  • Leadership team freed from day-to-day delivery operations.
What We're Looking For:
  • 5+ years in delivery management, project management, or digital operations.
  • Experience managing cross-functional digital teams (developers, PMs, QA, etc.).
  • Strong understanding of Agile/hybrid delivery practices.
  • Confident communicator with excellent stakeholder management skills.
  • Able to switch between high-level planning and hands-on issue resolution.
  • Calm under pressure and proactive in finding solutions.
  • Bonus: Experience working with international clients or remote delivery teams.
  • Bonus: Experience in digital agencies or staff augmentation environments.
  • Bonus: A knowledge of AI and how it is being used to increase productivity.
Benefits:
  • Work with a high-performing, globally minded AI-driven team.
  • A people-first culture that values growth, ownership, and contribution.
  • Structured career support and optional AI training.
  • The opportunity to help shape the future of how we deliver.
  • A bonus scheme for happy staff and happy customers.

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