Retail Customer Service Representative

3 days ago

Taguig, National Capital Region, Philippines beBeeCustomerService Full time ₱600,000 - ₱1,000,000
Customer Service & Data Entry Specialist

The primary role of this position is to manage customer interactions, process orders and maintain accurate data entry within a retail marketplace. This requires expertise in handling inquiries, resolving order issues, updating inventory and ensuring seamless operations across multiple e-commerce platforms such as Amazon, eBay and Shopify.

Key Responsibilities:
  • Customer Service: Respond to customer inquiries, resolve order issues, process refunds and provide exceptional support via chat, email and phone.
  • Order Processing: Enter, update and verify orders, ensuring accuracy and timely fulfillment.
  • Inventory Management: Maintain stock accuracy, update inventory levels and synchronize data across platforms.
  • Returns & Refunds: Process return requests, coordinate replacements and handle refund transactions efficiently.
  • Data Entry & Reporting: Ensure accurate entry of order details, customer information and financial transactions into the seller account.
  • Third-Party Coordination: Communicate with suppliers and logistics partners to ensure timely deliveries.
  • Account Monitoring: Track performance, report discrepancies and optimize workflows.
  • Multi-Platform Management: Assist with operations on Amazon, eBay, Shopify and other e-commerce platforms.
Requirements:
  • Experience: Minimum 2-3 years of experience in order processing or a related field.
  • Education: Bachelor's degree in Business, Marketing or a related field (preferred but not required).
  • Skills:
    • Strong proficiency in data entry with high accuracy and attention to detail.
    • Excellent customer service skills with experience in chat, email and phone support.
    • Knowledge of inventory management and order tracking systems.
    • Familiarity with e-commerce platforms like Amazon, eBay and Shopify.
    • Proficiency in Microsoft Office, Excel and Google Sheets for tracking sales and reports.
    • Ability to multi-task and prioritize tasks in a fast-paced environment.
    • Strong written and verbal communication skills in English.
    • Problem-solving mindset to handle complaints and order discrepancies.

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