IT Professional

2 days ago

Baguio City, Cordillera, Philippines beBeeTechnical Full time $90,000 - $105,000
Job Overview
A Senior Technical Specialist is responsible for delivering advanced technical solutions directly to clients, imparting knowledge to internal support teams, and managing complex systems and networks. The ideal candidate will possess a solid background in Microsoft products, Citrix environments, and virtualization technologies.

Key Responsibilities:
  • Resolve intricate technical issues via phone, email, remote access, and onsite.
  • Function as the primary escalation point from junior support technicians.
  • Provide training as required to internal support teams.
  • Advanced troubleshooting for server network issues not limited to Cisco, Fortinet, Meraki, Dell, Palo Alto, Ubiquiti, and SonicWall hardware (routing, switching).
  • Manage Citrix environments including XenApp, XenDesktop, and Netscaler products.
  • Administer Active Directory environments.
  • Design, implement, and support virtualization solutions (VMware, Hyper-V, Xen).
  • Manage enterprise storage systems (iSCSI, RAID, SAN, NAS).
  • Expertise in Office 365 and Azure administration, migrations, and license management for SaaS products.
  • Maintain and update documentation along with creation of technical procedures.
  • Device firmware and OS patching/upgrades as required.
Requirements:
  • Bachelor's degree in Information Technology, Computer Science, or related field.
  • Relevant certifications preferred: Microsoft (MCSA/MCSE), Azure Administrator/Engineer, Cisco CCNA/CCNP, VMware VCP, Citrix CCA/CCP, Fortinet NSE, Palo Alto PCNSA/PCNSE.
  • 5+ years in advanced systems/network administration, preferably in an enterprise environment.
  • Proven ability to resolve complex technical issues via phone, email, remote access, and onsite.
  • Strong experience managing Citrix environments (XenApp, XenDesktop, NetScaler).
  • Proficiency in Active Directory setup, management, and troubleshooting (Group Policy, DNS, DHCP).
  • Solid background in virtualization technologies (VMware, Hyper-V, Citrix Xen) including design, implementation, and ongoing support.
  • Familiarity with enterprise storage systems (iSCSI, RAID, SAN, NAS).
  • Expert-level skills in Office 365 and Azure administration, migrations, and license management for SaaS products.
  • Ability to manage device firmware and OS patching/upgrades across multiple platforms.
  • Capable of creating and maintaining technical documentation and standard operating procedures.
  • Skilled in project ownership — can handle assigned projects and meet deadlines consistently.
  • Excellent problem-solving and analytical abilities.
  • Strong communication skills for direct client interaction and team collaboration.
  • Able to work independently with minimal supervision in a remote setting.
  • Strong organizational skills and attention to detail.

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