Customer Experience Director

2 days ago

Mabalacat, Central Luzon, Philippines beBeeCustomerCentric Full time $80,000 - $120,000
Job Overview

We are seeking a highly skilled and experienced Customer Service Manager to lead our customer service team. This is an exciting opportunity for a seasoned professional to join our organization and play a key role in delivering exceptional customer service.


Key Responsibilities
  • Lead the customer service team to ensure efficient service delivery and maintain high levels of customer satisfaction.
  • Develop and implement effective strategies to resolve customer complaints and issues.
  • Mentor and train team members to enhance their skills and knowledge.
  • Collaborate with cross-functional teams to ensure seamless communication and problem-solving.
  • Monitor customer interactions and feedback to identify trends and areas for improvement.

Qualifications
  • 5+ years of experience in customer service, with at least 2 years in a leadership or managerial role.
  • Strong experience managing a team and fostering a collaborative culture.
  • Excellent communication and interpersonal skills.
  • Ability to work under pressure and manage multiple priorities.
  • Familiarity with customer service platforms and CRM tools.

Our Company Culture
  • Intellectually curious team members who ask questions and challenge the status quo.
  • Self-motivated individuals who deliver excellence.
  • Good communication skills that enhance collaboration and minimize misunderstandings.
  • Radical candor - coachable and willing to provide constructive feedback.
  • Results-driven professionals who focus on achieving measurable objectives.

What We Offer
  • Opportunity to work in a fast-paced and dynamic environment.
  • Chance to develop and grow as a leader.
  • Collaborative and supportive team culture.

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