High-Level Support Professional

2 days ago

Manila, National Capital Region, Philippines beBeeSupport Full time ₱800,000 - ₱1,200,000
Job Title

A high-level professional responsible for providing technical support and maintaining applications in a fast-paced environment.

  • Maintain and provide technical support for various applications.
About the Role

This role requires an individual with strong analytical and problem-solving skills to identify and resolve technical issues. The successful candidate will be able to work independently and collaboratively as part of a team to ensure seamless application performance.

  • Analyze system applications to prevent incidents from reoccurring.
  • Collaborate with development teams, infrastructure partners, and internal/external clients to advance and resolve technical support incidents.
Responsibilities

The primary responsibilities of this role include:

  • Analysis of Applications Systems in order to prevent incidents from reoccurring
  • Expand knowledge base of operating procedures/runbooks for supported applications
  • Collaborate within the team to resolve application alerts and advance as needed
  • Gather requested documentation in support of ongoing audits requests
  • Implement assigned steps of the Disaster Recovery scripts during planned and unplanned outages, collecting BCM evidence as needed
  • Ensure automation produces expected results within stated thresholds
  • Monitor Dashboard to provide better clarity into potential issues and future outages
  • Analyze proposed application design and provide feedback on potential gaps to business requirements
  • Implement renewals/service account password changes as scheduled, resolve production defects and handle minor enhancements as needed
Requirements

To be considered for this role, you must have:

  • Minimum 4 years of related experience
  • Bachelor's degree preferred or equivalent experience
  • Must be willing to work APAC hours (6am to 3pm Manila time) and rotating time off.
Talents Needed for Success

In order to excel in this role, you will need to possess the following talents:

  • Cultivates a culture where honesty and clarity are expected.
  • Knows the latest on changes in their own specialist area and seeks out learning opportunities to ensure knowledge is up-to-date.
  • Collaborates well within and across teams.
  • Communicates openly with team members and others.
  • Resolves disagreements between colleagues effectively, minimizing the impact on the wider team.

We are committed to creating an inclusive workplace that welcomes diversity. We do not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

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