High-Level Technology Support Specialist

8 hours ago

Manila, National Capital Region, Philippines beBeeApplication Full time $80,000 - $120,000
Job Description

This role is a vital part of the Securities Services technology group, where you will provide critical application support and drive automation to ensure production stability and business outcomes.

You will be the primary technology interface for business and operations teams in Manila and across the Asia Pacific region, offering business-oriented technology support and managing production technology incidents until resolution.

Key Responsibilities:
  • Provide business-facing technology application support to business and operations groups across the Asia Pacific region.
  • Manage production technology incidents to resolution, ensuring timely engagement, escalation, and effective communication with business, technology, and vendor partners.
  • Perform database troubleshooting of data and report issues.
  • Drive automation initiatives to reduce manual tasks.
  • Improve support documentation and procedures.
  • Review and implement technology Application & Infrastructure releases, Disaster Recovery exercises, and Patch management.
  • Work within a follow-the-sun support model with global counterparts.
  • Act as Subject Matter Expert (SME) for key applications, maintaining global best practices and hygiene standards.
  • Perform root cause analysis post-incident, identify and implement preventative measures.
  • Contribute to development of tools, frameworks, and techniques to improve productivity and quality of production support, adopting SRE principles.
  • Develop and support automation tooling to improve platform reliability and team productivity.
Qualifications
  • Bachelor's degree in Engineering, Computer Science, or Information Technology.
  • Minimum of 10 years of experience in application support, production management, or Site Reliability Engineering.
  • Experience in Unix/Linux, Windows, and scripting languages (Perl, Shell, Python).
  • Strong database background with SQL, Oracle, MS-SQL, PostgreSQL, Cassandra.
  • Service management skills: monitoring dashboards, KPIs, service stability and performance reporting, and log/messaging monitoring.
  • Experience running Incident & Problem Management calls, post-incident analysis, and preventative measures.
  • Experience with monitoring tools such as Control-M, Splunk, AppDynamics, Dynatrace, Grafana, ITRS Geneos, and Kubernetes.
About the Role

JPMorganChase is a leading global financial institution offering innovative financial solutions. We value diversity and inclusion and are an equal opportunity employer.

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