Drive Client Success with Our Team

2 days ago

Batangas, Calabarzon, Philippines beBeeCustomerSuccess Full time ₱1,800,000 - ₱2,000,000

Drive Client Success with Our Team

  1. In this key role, you will be responsible for delivering exceptional client experiences through tailored support and proactive relationship management.
  2. You will work closely with clients to understand their unique needs, develop solutions, and implement effective strategies that drive business growth.

The ideal candidate will possess strong communication and interpersonal skills, with the ability to build trust and rapport with clients at all levels.

Additionally, you should have experience in customer success, account management, or a related field, with a proven track record of driving renewals and customer advocacy programs.

A strong understanding of customer-centric approaches and industry trends is also essential, as well as proficiency in tools such as Asana, Slack, and Zoho.

We offer a competitive salary package, comprehensive benefits, and opportunities for career growth and development.

Key Responsibilities:
  • Onboarding & Handoff: Ensure smooth transition from Sales to Delivery, establish clear success metrics, and onboard new clients.
  • Ongoing Relationship Management: Serve as primary post-sale contact, conduct regular check-ins, and proactively identify and address risks.
  • Advocacy & Marketing Support: Identify and develop customer case studies, coordinate with clients for PR and joint marketing opportunities, and encourage customers to submit reviews.
  • Feedback & Insights: Collect customer feedback, relay actionable insights to internal teams, and recommend process improvements.
Qualifications:
  • 5+ years in customer success, account management, or a related field.
  • Strong communication and relationship-building skills.
  • Proven ability to manage multiple accounts and priorities.
  • Experience driving renewals and customer advocacy programs.
  • Familiarity with Asana, Slack, and Zoho is a plus.
About Us:

Our company is dedicated to helping businesses safeguard their digital assets and build resilient operations. Through cutting-edge technology and expert-led services, we empower organizations to manage compliance, mitigate risks, and strengthen customer confidence.

We value camaraderie, excellence, and growth, offering stability and exciting career opportunities. Join our team and be part of our mission to make a positive impact in the cybersecurity space.

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