Customer Success Expert

12 hours ago

Batangas, Calabarzon, Philippines beBeeCareer Full time ₱2,000,000 - ₱2,500,000
Customer Success Strategist

We are seeking a seasoned Customer Success Strategist to join our team. As a key member of our customer support operations, you will be responsible for delivering exceptional service and driving customer satisfaction.

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Job Description

  • Manage overall relationship with assigned clients, including onboarding, implementation, training, increasing adoption, and high levels of customer satisfaction.
  • Work in a fast-paced environment, handling key accounts and liaising with internal departments to ensure client needs are fulfilled effectively.
  • Be the voice of the customer and provide internal feedback on how we can better serve them, build roadmaps, and track progress towards solving customer problems.
  • Maintain and develop customer success strategies and best practices, as well as customer support content, with the help of the creative team.
  • Stay up-to-date on product development and the latest releases.
  • Conduct business reviews to ensure clients are satisfied with their products and services.
  • Keep up on trends, changes, and competitor actions that might affect the client.
  • Bring in new ideas and craft approaches to delight our customers.

Required Skills & Qualifications

  • 1-2 years experience as a Customer Success or SaaS environment targeting SMBs or enterprise companies.
  • Significant experience in a customer-facing role. (SaaS & Fintech industry would be beneficial).
  • Proactive problem-solver who is able to improve processes within the company.
  • Strong verbal and written communication skills, with the ability to present and communicate data & issues to senior management.
  • Confidence working with ambiguity, unknown variables, and problem statements (and find ways to bridge those gaps, when necessary).
  • Strong interpersonal skills and an ability to build rapport with customers.
  • Passion for start-ups or dynamic environments.

Benefits

  • Competitive salary with performance-based incentives.
  • Comprehensive benefits package including health insurance.
  • Remote work flexibility with a supportive and collaborative team environment.
  • Opportunities for career advancement and professional development.

Our Culture

  • Ownership: We believe in freedom with responsibility. You'll naturally take the lead and excel.
  • Results: We're doers who overcome obstacles with a can-do attitude.
  • Curiosity: Curious minds thrive here. Wear multiple hats and embrace new challenges.

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