Employee Experience Coordinator

6 days ago


Manila, National Capital Region, Philippines First Advantage Philippines Inc. Full time
About the Role:

We are seeking an Employee Experience Coordinator to join our Customer Care team. As an Employee Experience Coordinator, you will play a critical role in facilitating engagement activities, generating impactful communications, and collaborating with cross-functional teams to enhance the employee experience and organizational effectiveness.

The ideal candidate will have a passion for fostering a positive workplace culture and possess strong communication skills to effectively convey key messages across various organizational levels.

Key Responsibilities:
  1. Develop and Implement Engagement Initiatives: Organize and implement engagement initiatives within the Customer Care department to promote team cohesion, morale, and overall employee satisfaction.
  2. Analyze Financial Costs: Work closely with leadership and various departments to assess the impact of engagement activities and analyze financial costs associated with these initiatives.
  3. Communicate Effectively: Develop and disseminate clear and engaging communications related to key announcements, new activities, and other relevant updates within the Customer Care team.
  4. Collaborate with Stakeholders: Collaborate with key stakeholders to create, maintain, and adhere to a formal communications calendar that ensures timely and consistent messaging across the organization.
  5. Gather Feedback: Gather feedback from employees regarding engagement initiatives and communications, using this data to recommend improvements and enhancements.
  6. Report Progress: Prepare regular reports on engagement activities and communication effectiveness, providing insights and recommendations for leadership.


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