Associate Development Coach

7 days ago


Pasig, National Capital Region, Philippines Offshore Business Processing Full time

Join Offshore Business Processing as a highly motivated Associate Development Coach and play a key role in shaping the careers of our associates. As a Trainer (BPO), you will be responsible for designing and delivering training programs that enhance the skills of our teams.

About Us

We are a dynamic company that values innovation, teamwork, and customer satisfaction. Our goal is to provide exceptional service to our clients while fostering a positive and inclusive work environment.Job Description

As an Associate Development Coach, your primary responsibility will be to train, support, and mentor associates on required skills per client request. You will also assist the Training Supervisor with tasks and responsibilities related to the post.

Key Responsibilities
  • Train, support, and mentor associates on required skills per client request
  • Assist the Training Supervisor with tasks and responsibilities related to the post
  • Set a timeline or training calendar cycle to promote increased operational efficiency
  • Carry out strict process compliance on all levels within the team
  • Update and review training plans to adapt to business needs
Requirements
  • College graduate or at least 2 years of college education
  • 1-2 years of training experience in a BPO setting
  • Background in freight forwarding or customs brokerage is an advantage
  • Ability to work on public holidays/festivals if scheduled/required
  • Strong communication and interpersonal skills


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