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Customer Relationship Manager

2 weeks ago

Antipolo City, Calabarzon, Philippines beBeeAccountant Full time ₱40,000 - ₱45,000
Job Overview

An Account Manager is responsible for overseeing projects, ensuring they run smoothly and achieve their potential.

Daily contact with clients is a key part of the job. It's essential to offer new and forward-thinking ideas to facilitate productive communication.

Responsibilities
  • Manage clients' campaigns on a daily basis
  • Pro-actively lead teams to perform at their best
  • Liaise regularly with senior-level clients
  • Organize client feedback
  • Generate accurate reports and status notifications
  • Pitch fresh and innovative ideas to clients
  • Complete projects within a specific schedule and agreed budget
  • Use knowledge and skills to drive clients, teams, and the agency in the most productive direction
  • Hit sales targets and performance metrics aligned with business strategies
  • Develop positive working relationships with all client touch points
  • Resolve problems and handle complaints in a timely manner
  • Drive client retentions, renewals, up-sells, and client satisfaction
  • Identify areas of improvement to meet targets
  • Report on sales results weekly, monthly, and quarterly, suggesting improvements
  • Stay up-to-date with market trends and innovations to provide insights to clients and within the team
Requirements
  • Strong organizational skills
  • Excellent communication and leadership skills
  • Ability to work well under pressure
  • Knowledge of industry trends and innovations