
Career Lead for Remote Teams
2 weeks ago
This role requires a leader to guide and motivate remote teams, delivering exceptional client experiences. As our Executive Team Supervisor, you'll play a vital part in leading, coaching, and managing our Virtual Assistant team.
You will focus on guiding team members to reach their full potential while fostering a collaborative, client-centric environment.
- Manage a team of Executive Assistants, promoting a positive, productive, and engaging work culture. Ensure each team member understands their goals and has the resources they need to succeed.
- Offer tailored coaching to VAs based on their experience and industry needs. Regularly meet with each VA to discuss performance, set objectives, and provide actionable feedback for growth.
- Leverage your knowledge of various industries to support VAs in delivering industry-specific solutions, addressing diverse client needs, and adapting to new sectors as required.
- Set measurable performance goals, track team progress, and identify areas for improvement. Conduct regular performance evaluations and ensure high standards are consistently met.
- Act as the first point of contact for escalated issues, working to resolve client concerns, mitigate risks, and implement solutions to improve overall team efficiency.
- Encourage VAs to share insights and identify areas for personal and professional development. Develop initiatives that inspire ongoing learning and growth within the team.
The ideal candidate will have solid experience as an Executive Assistant supporting C-level executives or leaders in a large international corporation. A proven track record in supervisory roles, managing and coaching remote teams, is also essential.
- Strong verbal and written communication skills, capable of delivering clear, constructive feedback.
- Experience with remote work tools and platforms (e.g., Discord, GSuite, Asana), and managing teams across different time zones.
- Analytical mindset with a proactive approach to addressing challenges and improving team processes.
- Broad understanding of various industries and an aptitude for quickly learning new fields to provide guidance to a diverse client base.
A reliable computer, professional microphone headset, and a clean & professional background/audio environment for video calls with customers are necessary. You must be available to participate in in-person meetings with the core team 2-3 times a week.
Attractive benefits include the opportunity to network with executives at a fast-growing company, learn about many industries simultaneously, and enjoy avenues for rapid promotion & salary increases as the company scales.
We believe in empowering our team to reach their full potential. If you're ready to make a lasting impact in a remote-first environment, we'd love to meet you.
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