Service Delivery and Support Engineer

7 days ago


Taguig, National Capital Region, Philippines DITO Telecommunity Corporation Full time
Key Responsibilities

As a Service Delivery and Support Engineer, you will be responsible for handling technical issues related to IP, microwave, and/or transmission facilities. You will also be required to work collaboratively with cross-functional teams to identify and resolve technical problems.

Key responsibilities of this role include attending to service requests, configuring systems, and coordinating with high-level support teams as needed. Proactive platform and infrastructure monitoring through INMS to ensure availability and drive service restoration according to SLA requirements are also essential tasks.

The successful candidate will have a university degree in engineering or an IT-related field and at least two years of experience in the telecommunications industry. Flexibility to work in a 24x7 shifting schedule is essential.



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