Support Service Representative

2 days ago

Batangas, Calabarzon, Philippines beBeeCustomer Full time ₱450,000 - ₱750,000
Job Description

As a Customer Support Specialist, you will play a vital role in delivering exceptional support to clients and ensuring a positive customer experience.

The ideal candidate is a fast learner, technically savvy, and experienced in delivering top-notch customer support. You will be the face of our company, providing prompt and efficient support to clients via phone, email, and chat software.

Key Responsibilities:

  • Provide timely and effective support to clients through various channels.
  • Address customer inquiries, concerns, and issues with professionalism and customer satisfaction.
  • Collaborate with internal teams to escalate and resolve complex technical problems.
  • Identify opportunities for process improvement and efficiency in customer support procedures.
  • Work closely with team members and management to implement enhancements to existing processes.
  • Maintain accurate and detailed records of customer interactions, technical issues, and resolutions.
  • Contribute to the development and updating of knowledge base articles and support documentation.
  • Communicate effectively with clients to understand their needs and expectations.
  • Provide regular updates and feedback to customers regarding the resolution of their issues.
  • Monitor and evaluate customer interactions to ensure service quality meets or exceeds company standards.
Required Skills and Qualifications
  • Professional English fluency
  • Experience using Salesforce
  • Minimum 3 years of experience in customer support
  • Strong organizational and multitasking abilities
  • Excellent communication and interpersonal skills
  • Ability to work independently, prioritize tasks, and manage multiple issues simultaneously
  • Fast learner with adaptability in a fast-paced environment
  • Bachelors Degree (Nice to have)
Benefits

This position may require occasional evening or weekend work to accommodate different time zones or meet project deadlines.

Working Conditions

We invite candidates who are passionate about delivering exceptional customer support, have a keen interest in business process outsourcing, and thrive in a dynamic environment.

  • Customer Service Representative

    2 days ago

    Batangas, Calabarzon, Philippines Remote VA Full time

    Job Title: Customer Service Representative (Amazon Experience) – Remote, Full-TimeJob Description:We are looking for a highly skilled and personable Customer Service Representative (CSR) with previous Amazon experience to join our growing remote team. This is a full-time, permanent position designed for someone who is fluent in English, quick-thinking,...

  • Customer Service Representative

    1 day ago

    Batangas, Calabarzon, Philippines beBeeService Full time ₱100,000 - ₱120,000

    Customer Service Representative Job SummaryAre you looking for a career change in the customer service industry? We are currently seeking skilled Customer Service Representatives to join our team. As a key member of our operations, you will be responsible for handling customer inquiries, resolving issues, and providing exceptional service to our...

  • Customer Service Representative

    2 days ago

    Batangas, Calabarzon, Philippines beBeeCustomerService Full time ₱100,000 - ₱120,000

    Customer Service Representative OpportunityWe are seeking a dedicated and detail-oriented individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service via phone, email, or chat to resolve customer inquiries and issues in a timely and professional manner.Your primary focus...

  • Customer Service Representative

    7 days ago

    Batangas, Calabarzon, Philippines beBeeService Full time ₱13,500 - ₱17,500

    Customer Service RepresentativeWe are seeking a highly skilled and motivated professional to fill the role of Customer Service Representative.Key Responsibilities:Respond to customer inquiries via phone, email, or other communication channels.Resolve customer complaints in a timely and professional manner.Provide product information and make recommendations...

  • Customer Service Representative

    1 week ago

    Batangas, Calabarzon, Philippines HealthyBOS Full time $20,000 - $40,000 per year

    A Call Center Representative, or Call Center Agent, takes calls from customers answering questions or addressing any concerns they may have. Their duties include handling many inbound and outbound calls to and from customers, listening to customers needs or issues and providing helpful solutions to their problems. Job Responsibilities:Take customer calls and...

  • Customer Service Representative

    6 days ago

    Batangas, Calabarzon, Philippines beBeeCustomerService Full time ₱150,000 - ₱300,000

    Customer Service RepresentativeThis is a key role in our organization where you will be responsible for delivering exceptional customer service.Responsibilities:Provide top-notch customer service to clients, ensuring their needs are met and exceeded at every opportunity.Perform tasks in a timely, competent, and friendly manner.Verify client identities when...

  • Support Services Coordinator

    2 days ago

    Batangas, Calabarzon, Philippines beBeeSupport Full time ₱150,000 - ₱300,000

    Customer Support Representative RoleIn a fast-paced and dynamic environment, we seek a skilled Customer Support Representative to join our team.This role involves providing exceptional customer service through various communication channels, including phone calls, video calls, and written correspondence.The ideal candidate will be able to think critically,...

  • Customer Service Representative Opportunity

    2 days ago

    Batangas, Calabarzon, Philippines beBeeService Full time ₱100,000 - ₱120,000

    Customer Service Representative OpportunityWe are seeking a highly skilled and enthusiastic customer service representative to join our team. As a customer service representative, you will be responsible for handling incoming inquiries, resolving customer issues, and providing exceptional service.Key Responsibilities:Inbound and Outbound...

  • Remote Customer Service Representative

    1 day ago

    Batangas, Calabarzon, Philippines beBeeCustomer Full time ₱1,000,000 - ₱1,200,000

    Job OverviewWe are seeking enthusiastic representatives to support a range of inbound and outbound customer service initiatives.In this role, you will handle incoming inquiries, proactively reach out to existing customers, and promote new products and services while delivering exceptional service.This is a fantastic opportunity to contribute to high-impact...

  • Costumer Service Representative

    1 week ago

    Batangas, Calabarzon, Philippines TaskUs Full time $30,000 - $50,000 per year

    Jumpstart your #RidiculouslyCool career with TaksUS Batangas with our Food Delivery Campaign (Work From Home Setup) as a Customer Service RepresentativeWe're currently on the lookout for awesome individuals with the following qualifications-Must have 1 year BPO working experience or customer service related job experience (can be combined);Must completed two...