Technical Support Advocate

2 days ago

Taguig, National Capital Region, Philippines beBeeCustomerSupport Full time ₱250,000 - ₱450,000
Technical Support Specialist

We are seeking a highly skilled Technical Support Specialist to join our team.

About the Job

This role involves providing technical assistance and support to customers, resolving their issues and concerns in a timely and professional manner.

The ideal candidate will have excellent communication skills, both written and verbal, and be able to work well under pressure.

Key Responsibilities
  • Triage customer-created issues and resolve or escalate to equipment vendor as necessary
  • Communicate via Zoom call with customers or field technicians
  • Monitor all equipment uptime and performance, and escalating to the appropriate vendor as necessary
  • Follow-up with equipment manufacturers, network service providers, and internal support team on outstanding tickets and issues
Required Skills and Qualifications
  • Associate's or Bachelor's Degree preferred
  • Availability to work on rotation, including nights, weekends, and holidays with advance notice
  • Knowledge and understanding of Ethernet network access, configurations, IP based routing concepts, and providing Virtual Private Network details to carriers and data centers
  • Experience working with wireless carriers, managing data lines, provisioning and deactivating accounts
  • Strong understanding of databases and develop schedule reporting for weekly metrics
  • Preferably with past Help Desk Experience (CSR/TSR)
  • Good in both verbal and written English communication skills
  • Soft Skills Needed: Customer Service, Quality Focus, Flexibility, Attention to Detail
  • Minimum 2 years experience working with Business Users and Developers to provide processes to issues that further enhance the application and provide the business user with an improved product
Benefits
  • Monthly internet allowance
  • Performance incentives
  • Cool workplace environment
  • Game nights
  • Internal learning and training programs
  • HMO coverage for you and your dependent

  • A seasoned advocate for customer satisfaction

    2 days ago

    Taguig, National Capital Region, Philippines beBeeCustomer Full time ₱900,000 - ₱1,200,000

    Job Title:A Customer Advocate RoleWe are seeking a seasoned professional to take on the role of Customer Advocate, responsible for resolving complex customer complaints in a timely and efficient manner.The ideal candidate will possess excellent communication skills, a strong ability to empathize with customers, and a passion for delivering exceptional...

  • HR Advocate

    3 days ago

    Taguig, National Capital Region, Philippines Michael Page Full time

    Diverse and impactful HR roleOpportunity to make a direct difference as an HR professionalAbout Our ClientThis opportunity is with a large and well established organization operating in the healthcare sector. The company is focused on delivering excellence in its services and maintaining a strong presence in its field.Job DescriptionBenefits...

  • Customer Experience Advocate

    3 days ago

    Taguig, National Capital Region, Philippines beBeeCustomerSupport Full time ₱600,000 - ₱1,200,000

    Job SummaryWe're seeking a skilled professional to provide exceptional customer support and contribute to the success of our organization.About This RoleThis is an exciting opportunity to work in a fast-paced dynamic environment, collaborating with high-performing teams across the globe. As a Customer Experience Advocate, you will be responsible for...

  • Associate Professional, Technical Billing Support Engineer

    5 days ago

    Taguig, National Capital Region, Philippines Ingram Micro Full time

    OverviewAssociate Professional, Technical Billing Support Engineer — Ingram MicroResponsibilities Responding to complex inbound Billing C Technical service requests over the phone and email per day directly with customers. Diagnose, troubleshoot, and resolve technical problems across software, APIs, integrations, and infrastructure. Reconciling invoicing...

  • Technical Support Specialist

    4 days ago

    Taguig, National Capital Region, Philippines beBeeTechnical Full time ₱250,000 - ₱450,000

    Job Title: Technical Support SpecialistJob Summary:We are seeking a highly skilled Technical Support Specialist to join our team. This role involves providing technical assistance to customers and employees via various communication channels.Key Responsibilities:Provide prompt and effective technical support to customers and employees through phone, email,...

  • Technical Support Professional

    2 days ago

    Taguig, National Capital Region, Philippines beBeeTechnical Full time ₱300,000 - ₱600,000

    Key Roles of a Technical Support SpecialistTechnical Support EngineerA key role for our Technical Support team is to provide world-class support to our customers. To achieve this, we are looking for a talented and responsible individual who can deliver high-quality technical solutions and communicate effectively with our customers.The ideal candidate should...

  • IT Technical Support Specialist

    2 days ago

    Taguig, National Capital Region, Philippines beBeeTechnical Full time ₱250,000 - ₱450,000

    Job TitleCisco L1 Service Desk SupportOverviewA career opportunity has arisen for a skilled IT professional to provide expert technical support to clients. As an independent contractor, you will be responsible for delivering exceptional service and resolving complex technical issues.ResponsibilitiesProvide technical support to clients via phone, email, and...

  • Technical Support Specialist

    8 hours ago

    Taguig, National Capital Region, Philippines beBeeCustomer Full time ₱200,000 - ₱400,000

    Job DescriptionWe are seeking a highly motivated Technical Support Specialist to provide technical assistance and support to our clients via phone, email, and other digital channels.The ideal candidate will have excellent communication skills and the ability to work effectively in a team environment.This is an exciting opportunity for individuals who enjoy...

  • Technical Support Specialist

    4 days ago

    Taguig, National Capital Region, Philippines beBeeService Full time ₱150,000 - ₱250,000

    Technical Support Role OverviewThis position primarily involves working in a call-centre environment providing technical assistance to clients.Key Responsibilities:Provide hardware and software technical support via phone, email, on-site or remote as required.Demonstrate flexibility with work hours and shift arrangements.Analyse technical issues by...

  • Technical Support Specialist

    2 days ago

    Taguig, National Capital Region, Philippines beBeeData Full time ₱250,000 - ₱450,000

    Job SummaryWe are seeking a skilled Data Operations Support Professional to join our team. In this role, you will be responsible for providing technical support for various applications, system-level software, compilers, and general computing tools.