Customer Experience Specialist

1 day ago


Cavite City, Calabarzon, Philippines beBeeCustomerService Full time ₱3,500,000 - ₱5,000,000
About the Role

As a key member of our team, you will be responsible for providing exceptional customer service to clients via various communication channels.

Your primary goal will be to ensure that all incoming requests are answered promptly and efficiently, with a high level of professionalism and attention to detail.

You will be the first point of contact for clients, handling their inquiries, concerns, and feedback in a courteous and respectful manner.

To excel in this role, you will need to possess strong written and verbal communication skills, as well as the ability to work independently and collaboratively as part of a dynamic team.

In addition to your excellent customer service skills, you will also be responsible for managing client concerns, escalating issues when necessary, and maintaining accurate data entry and follow-up in accordance with our service level agreements.

Furthermore, you will be required to have experience with Jira ticket management, as well as intermediate-level proficiency in Microsoft Office Suite.

Requirements
  • Intermediate-level proficiency in Microsoft Office Suite
  • Outstanding written and verbal communication skills
  • High attention to detail
  • Active and creative problem-solving skills
  • Strong conflict resolution and mediation skills
  • Jira ticket management experience


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