Customer Service Expert

7 days ago

Sorsogon, Bicol, Philippines beBeeCustomerService Full time ₱5,500 - ₱8,500
Job Summary

We are seeking highly skilled and enthusiastic Customer Service Experts to support inbound and outbound customer service initiatives for a diverse portfolio of clients. You will handle incoming inquiries, proactively reach out to existing customers, and promote new products and services while delivering exceptional service.

This is a role for individuals who are natural problem solvers and who thrive on creating memorable customer experiences.

Strong proficiency in English, both written and spoken, is required.

Key Responsibilities
  • Handle inbound and outbound calls professionally and efficiently.
  • Resolve customer issues on the first call through effective problem-solving.
  • Research and retrieve information across systems to support customer needs.
  • Accurately document interactions and process claims.
  • Guide customers through options to find the best solutions.
  • Follow scripts, policies, and procedures while using available resources.
  • Protect customer privacy and handle sensitive information appropriately.
  • Escalate complex issues to the appropriate team members.
  • Stay current with training, updates, and program knowledge.
  • Maintain consistent attendance and adhere to scheduling requirements.
Requirements
  • Must be 18 years or older
  • High school diploma or equivalent
  • Previous call center experience
  • Work-from-home experience
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • High-speed internet connection
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Skilled in troubleshooting and follow-up
  • Able to multitask and self-manage effectively
  • Excellent interpersonal skills
Benefits

Compensation and benefits are designed to be competitive and to support growth over time. Starting compensation is based on experience. The company emphasizes balance, growth opportunities, and a supportive environment. Benefits may vary by geography.

What We Offer

The company offers a dynamic work environment that prioritizes employee satisfaction and well-being. As a valued member of our team, you can expect to grow professionally and personally while making a meaningful impact on our clients' success.

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