Customer Service Representative

6 days ago


Manila, National Capital Region, Philippines Nexus Recruitment Group Full time

Nexus Recruitment Group is seeking a dedicated and compassionate Customer Service Representative to join our local healthcare account team. The ideal candidate will be a strong communicator with a passion for helping others and a willingness to learn.

Key Responsibilities:
  • Respond to customer inquiries regarding healthcare products, services, and benefits in a professional and empathetic manner.
  • Handle and resolve customer concerns or complaints effectively and promptly.
  • Provide accurate information related to healthcare services, eligibility, claims, and other related topics.
  • Assist with processing healthcare-related requests, ensuring adherence to company policies and procedures.
  • Document and track customer interactions and ensure follow-ups as needed.
  • Collaborate with team members to address complex issues or escalate inquiries as necessary.


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