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Enterprise Application Support Expert

1 week ago

Makati City, National Capital Region, Philippines Umpisa Inc. Full time

We strive to make the Philippines a leader in the global technology scene through pioneering solutions.

We are a progressive technology services company that partners with select industries, clients, and people to develop pioneering and industry-changing solutions via digital transformation, modern software development, and venture building.

We create impactful products and solutions to enhance organizations' and individuals' lives. Our careers in software development, product development, emerging technologies, and more offer demanding challenges for skilled professionals.

Key Skills

  • Achieve a culture of excellence: Excellence, Integrity, Professionalism, People Success, Customer Success, Fun, Innovation, and Diversity
  • Strong communication skills
  • Strong problem-solving and analytical skills
  • Excellent problem-solving ability
  • Ability to work as part of a self-organizing Scrum team in a scaled agile framework
  • Motivation to collaborate with the team and client

Job Description

Responsible for maintaining existing application functionalities.

Key Responsibilities

  1. Provide second-level support for assigned production-related application incidents within established service level requirements and application maintenance in coordination with the vendor where applicable.
  2. Minimize the occurrence of application incidents by investigating, analyzing, developing, and implementing corrective measures as directed.
  3. Support operational requests received within agreed TAT.
  4. Contribute technical inputs to address maintenance requirements.
  5. Contribute technical inputs for requirements of assigned key initiatives for application stability or customer experience or improve business unit's operational efficiency.
  6. Prepare technical design documents where applicable.
  7. Code programs based on requirements in accordance with company programming standards.
  8. Perform unit testing, document test results, and prepare unit test signoff form; or review other programmers' or vendor's test results where applicable or assigned.
  9. Provide technical support and/or resolution/fixes to reported errors during systems testing/systems integration testing and user acceptance testing where needed.
  10. Prepare application for implementation in test and production environments with the necessary documents according to the change control standard.
  11. Provide technical input if there is proposed service catalogue item for handled application, deliver automation, or provide procedures and monitor implementation of the service catalogue.
  12. Collaborate with other IT Delivery units personnel to plan and execute service transition activities of applications.
  13. Maintain the application section of the Technical Recovery Procedure of the supported application.
  14. Train, as necessary, other Programmer Analysts on application functionality and features, Department and Division function, guidelines, and processes to be followed; provide technical guidance to other programmers where needed.
  15. Perform other related functions that may be assigned from time to time.