
Virtual Academic Program Manager
1 week ago
This role plays a vital part in our academic success, requiring strong communication skills and the ability to work remotely.
Main Responsibilities:- Coordinate instructors, track student progress, and provide quality customer service to support academic programs.
- Perform payroll functions and other related tasks for Regional Operations.
- Deliver exceptional academic services to students and their families, ensuring delivery of programs and initiatives.
- Maintain operational excellence targets by adhering to company standards in people, financial, and academic aspects.
- Provide virtual administrative support, including phone management, data entry, and scheduling.
- Manage class schedules to effectively staff sessions, meet efficiency and usage targets, and monitor student progress.
- Facilitate virtual tutoring sessions, conduct conferences with program directors, and build relationships with students and their families.
- Prior experience with ADP payroll provider is preferred.
- Strong time management, planning, and prioritization skills are essential.
- Able to organize and manage multiple responsibilities successfully.
- Professional demeanor and effective communication skills in virtual environments are crucial.
- Able to adapt to changes in the work environment, acquire new skills as required, and engage in virtual relationships.
- Bachelor's Degree required, with 2-3 years of progressive career growth and experience working in a virtual operations environment.
- Proficient in Microsoft Office and Google applications, with bilingual skills in English and Spanish beneficial.
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