
Data Driven Decision Maker
1 day ago
We are seeking a highly skilled professional with expertise in various disciplines including Business Process Analysis, Requirements Documentation, Dashboard Creation, and Business Case Presentation.
- Conduct business process analysis and document requirements to improve efficiency and effectiveness.
- Create insightful dashboards to visualize key performance indicators (KPIs) and metrics.
- Presentation of compelling business cases supported by data analysis and insights.
- Utilize MS Excel and MS PowerPoint proficiently for data analysis and presentation.
- Employ Power Query and Power Pivot to manipulate and analyze data effectively.
- Ensure fluency in English to facilitate clear communication and documentation.
- Apply basic understanding of database theories and tables for data integration and reporting.
Required Skills and Qualifications
Requirements include:
- Proficiency in MS Excel and MS PowerPoint.
- Experience with Power Query and Power Pivot.
- Ability to create interactive reports and dashboards using Power BI.
- Basic understanding of database theories and tables.
- Experience in scheduling and forecasting.
- Proficiency in Salesforce reports and creating/modifying reports in both Classic & Lightning environments.
- Knowledge of Zendesk Report Creation, including MAQLs.
- Familiarity with MS PowerApps and MS Power Automate.
- Ability to solve complex business problems using analytical models.
- Previous experience in business analytics within the BPO industry.
Benefits
At our organization, we offer exceptional service to clients and an exceptional work environment for team members.
We have created a positive, encouraging and performance-driven culture that enables team members to build rewarding, long-term careers.
We are proud that our rating is the highest in the industry.
Peak Support offers all the convenience of working from home, with the benefits of working for an established organization with an exceptional team and tremendous opportunities for growth.
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