Reports Data Insights Specialist

7 hours ago

Davao City, Davao, Philippines beBeeData Full time ₱1,200,000 - ₱1,500,000
Job Summary:

The Reports Analyst plays a critical role in transforming data into actionable insights to support performance monitoring and decision-making. This role is responsible for designing and maintaining scorecard dashboards, consolidating reports from multiple data sources, and performing deep-dive analyses to identify trends, variances, and opportunities for improvement in a fast-paced environment.

This position involves the creation of complex datasets, identification of patterns, and provision of meaningful insights that inform business decisions. To succeed in this role, you must have excellent analytical skills, attention to detail, and the ability to communicate complex information effectively.

Responsibilities:
  1. Design, build, and maintain high-quality performance scorecard dashboards used by various teams.
  2. Gather, consolidate, and validate data from diverse sources such as CRM systems, dialers, QA tools, WFM platforms, and HR systems.
  3. Ensure timely and accurate generation of daily, weekly, and monthly reports.
  4. Conduct trend analysis, root cause analysis, and variance analysis to support informed business decisions.
  5. Collaborate with team leaders, QA, training, and workforce teams to align reporting with operational KPIs and business objectives.
  6. Provide data-driven insights and recommendations to improve performance, efficiency, and service delivery.
  7. E nsure data integrity, consistency, and standardization across all reports and dashboards.
  8. Document reporting methodologies and create user guides or SOPs where necessary.
  9. Assist in automating recurring reports and identifying opportunities for process improvement through BI tools or scripting.
Requirements:
  • Bachelor's degree in Statistics, Mathematics, Business Administration, IT, or any related field.
  • At least 1–2 years of reporting/data analysis experience in a similar environment.
  • Strong analytical and critical thinking skills.
  • Excellent attention to detail, time management, and organizational abilities.
  • Strong communication skills, both written and verbal.
Preferred Skills:
  • Knowledge of performance metrics such as AHT, CSAT, QA, FCR, adherence, etc.
  • Experience in creating dashboards or performance reports for operational scorecards.
  • Ability to handle multiple priorities and work under pressure with tight deadlines.
  • Strong sense of data ownership and accountability.

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