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Customer Service Technician

1 week ago

Taguig, National Capital Region, Philippines Jones Lang LaSalle Incorporated Full time

Jones Lang LaSalle Incorporated is a global leader in real estate services, and we are seeking a highly skilled Business Analyst to join our team.

The IT Support Analyst role provides high-quality customer service to clients, responding to requests and issues accurately and promptly.

The ideal candidate will have previous experience in IT Service Desk, very strong English communication skills, and superior problem-solving and troubleshooting skills.

Responsibilities:

  • Provide technical support to clients via telephone, chat, e-mail, or other methods as required
  • Troubleshoot issues and resolve problems in a timely manner
  • Participate in Continual Service Improvement initiatives to improve issue resolution efficiency, data accuracy, escalation accuracy, response times, and customer satisfaction

Requirements:

  • Previous IT call center experience
  • Solid experience in IT Service Desk
  • Very strong English communication skills – written and verbal
  • Familiarity with Microsoft Office and SharePoint