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Support Services Technician

1 week ago

Taguig, National Capital Region, Philippines IQVIA Argentina Full time
Technical Assistance Role

We are looking for a skilled Technical Assistance Provider to join our team at IQVIA Argentina. As a Technical Assistance Provider, you will be responsible for delivering high-quality technical support to our customers and colleagues.

Main Job Duties
  1. Provide technical support to customers via phone, email, or in-person.
  2. Collaborate with cross-functional teams to resolve complex technical issues.
  3. Develop and maintain knowledge base articles and other documentation to improve technical support services.
  4. Contribute to the development of process improvements and best practices within the technical support team.
Essential Requirements
  1. An Associate's Degree in Computer Science or equivalent technical training is required.
  2. A minimum of one year of related experience or training in a technical support role is preferred.
  3. Familiarity with mainframe, distributed, PC, LAN, or telecommunications equipment is essential for this position.
  4. Ability to work effectively in a fast-paced environment and prioritize multiple tasks simultaneously.