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Customer Success Specialist

1 week ago

Manila, National Capital Region, Philippines Yext Full time
Job Description
  • Provide technical support and consultative services to our clients via email, phone, and chat.
  • Develop strategies for ticket management and ensure adherence to service level agreements.
  • Offer platform configuration and data management services to our clients and partners.
  • Troubleshoot product and publisher issues, diagnose, and provide accurate information to customers, escalating bugs to internal teams.
  • Identify trending customer/product issues, drive UI/UX improvements, and surface client feedback to Product.