Collection Operations Manager
2 weeks ago
Company Overview
BEST CAREERS AND OPPORTUNITIES is a dynamic and innovative company dedicated to delivering exceptional customer experiences. We are seeking a highly skilled and motivated Collection Operations Manager to join our team.
Salary
The estimated salary for this role is $80,000 - $120,000 per year, based on industry standards and market conditions.
Job Description
We are looking for an experienced Collection Operations Manager to lead a high-performing team of 15-20 members. The successful candidate will be responsible for managing inbound calls for early-stage delinquent customers, L0 & L1 service request management, and outbound calls for early-stage (0-59 days) delinquent customers. Key responsibilities include:
- Managing SLA, KPIs, and project deliverables
- Coaching and developing team members to ensure customer financial needs are met
- Proactively identifying, managing, and escalating risks that may impact the business
- Maintaining accurate information and following approved practices
- Developing a positive and productive work environment and building relationships with business partners
- Utilizing reporting for business metrics to guide team member coaching and performance management
- Resolving routine and some escalated problems
- Ensuring team capabilities and knowledge keep pace with customer expectations
- Making employment decisions and setting performance standards
Required Skills and Qualifications
To be successful in this role, you will need:
- A minimum of 2 years of college completion
- 2-4 years of contact center experience
- Min 2 years of work experience in collection operations and team handling
Benefits
As a valued member of our team, you can expect:
- A competitive salary and benefits package
- Ongoing training and development opportunities
- A dynamic and supportive work environment
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