Collection Operations Manager

2 weeks ago


Quezon City, National Capital Region, Philippines BEST CAREERS AND OPPORTUNITIES Full time

Company Overview

BEST CAREERS AND OPPORTUNITIES is a dynamic and innovative company dedicated to delivering exceptional customer experiences. We are seeking a highly skilled and motivated Collection Operations Manager to join our team.

Salary

The estimated salary for this role is $80,000 - $120,000 per year, based on industry standards and market conditions.

Job Description

We are looking for an experienced Collection Operations Manager to lead a high-performing team of 15-20 members. The successful candidate will be responsible for managing inbound calls for early-stage delinquent customers, L0 & L1 service request management, and outbound calls for early-stage (0-59 days) delinquent customers. Key responsibilities include:

  • Managing SLA, KPIs, and project deliverables
  • Coaching and developing team members to ensure customer financial needs are met
  • Proactively identifying, managing, and escalating risks that may impact the business
  • Maintaining accurate information and following approved practices
  • Developing a positive and productive work environment and building relationships with business partners
  • Utilizing reporting for business metrics to guide team member coaching and performance management
  • Resolving routine and some escalated problems
  • Ensuring team capabilities and knowledge keep pace with customer expectations
  • Making employment decisions and setting performance standards

Required Skills and Qualifications

To be successful in this role, you will need:

  • A minimum of 2 years of college completion
  • 2-4 years of contact center experience
  • Min 2 years of work experience in collection operations and team handling

Benefits

As a valued member of our team, you can expect:

  • A competitive salary and benefits package
  • Ongoing training and development opportunities
  • A dynamic and supportive work environment


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