Senior Operations Manager

3 days ago


Quezon City, National Capital Region, Philippines BEST CAREERS AND OPPORTUNITIES Full time
Job Title: Senior Operations Manager

We are seeking a highly experienced and skilled Senior Operations Manager to join our team at BEST CAREERS AND OPPORTUNITIES. The ideal candidate will have a strong background in process management, leadership, and client service.

About the Role

The Senior Operations Manager will be responsible for overseeing the day-to-day operations of our team, ensuring that all processes are executed efficiently and effectively. This includes managing resources, talent development, and performance management.

The role also involves stakeholder interaction and management, including coordinating with internal and external stakeholders to ensure compliance and quality in delivery. The Senior Operations Manager will work closely with the Account Delivery leadership to update them on the status and progress of the account.

Responsibilities
  • Oversee the execution of processes as per client contracts
  • Conduct briefings and debriefs to drive focus on key metrics and quality
  • Prepare performance data for clients and manage stakeholder expectations
  • Identify opportunities for automation and provide recommendations
  • Develop and implement process improvements to drive efficiency and quality
  • Lead employee satisfaction and engagement initiatives
  • Manage team attrition and diversity in leadership positions
Requirements

To be successful in this role, you will need:

  • Proven experience in process management and leadership
  • Strong communication and interpersonal skills
  • Ability to analyze complex problems and develop solutions
  • Experience in talent management and performance coaching
  • Knowledge of industry trends and best practices
What We Offer

As a Senior Operations Manager at BEST CAREERS AND OPPORTUNITIES, you can expect a competitive salary package, including:

  • $80,000 - $110,000 per year
  • Bonus structure based on performance
  • Ongoing training and development opportunities
  • A collaborative and dynamic work environment
Location

This role is based in Quezon City and Cebu, Philippines. Candidates must be willing to relocate or commute from their current location.



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