Bilingual Customer Service Representative

10 hours ago

San Fernando, Central Luzon, Philippines beBeeCustomerService Full time ₱500,000 - ₱1,000,000

We are seeking a highly motivated and experienced bilingual customer service representative to join our team. In this role, you will be responsible for providing exceptional customer experiences through inbound and outbound contacts in a courteous, timely, and professional manner.

Job Description

This is an exciting opportunity to work with a dynamic and fast-paced organization that values its employees and customers alike. As a customer service representative, you will play a vital role in ensuring the satisfaction of our clients by handling their inquiries and resolving any issues they may have in a prompt and professional manner.

  • Handle inbound and outbound contacts in a courteous, timely, and professional manner
  • Listen to customers, understand their needs, and resolve customer issues
  • Utilize systems and technology to complete account management tasks
  • Accurately document and process customer claims in appropriate systems
  • Follow all required scripts, policies, and procedures
  • Utilize knowledge base and training to accurately answer customer questions
  • Comply with requirements surrounding confidential information and personal information
  • Appropriately escalate customer issues with the managerial team

You will have the opportunity to grow and develop your skills in a supportive and collaborative environment. We offer competitive compensation and benefits packages, including medical, dental, and vision coverage, as well as opportunities for career advancement.

Required Skills and Qualifications

To be successful in this role, you will need to possess excellent communication and problem-solving skills, as well as the ability to work effectively in a team environment. You should have a strong understanding of customer service principles and practices, as well as experience working in a call center or similar environment.

  • Must be 18 years of age or older
  • High school diploma or equivalent
  • Experience with data-entry utilizing a computer
  • Ability to read and speak English and Spanish fluently
  • Excellent organizational, written, and oral communication skills
  • The ability to type swiftly and accurately (20+ words a minute)
  • Ability to work regularly scheduled shifts within our hours of operation including the training period
  • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
  • Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications
Benefits

We offer a comprehensive benefits package, including:

  • HMO Coverage plus a dependent
  • Dental Coverage
  • In-house dental assistance worth ₱5,000
  • Free meal during training
  • Career growth and learning
  • Allowances for rice, clothing, laundry and meals
  • Performance and loyalty bonuses

We value our employees' contributions and offer a range of rewards and recognition programs to show our appreciation.

Physical Requirements

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

About Us

We are a dynamic and fast-paced organization that values its employees and customers alike. Our goal is to provide exceptional customer experiences through innovative solutions and dedicated service.

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