Senior Customer Experience Manager

3 days ago

Quezon City, National Capital Region, Philippines beBeeCustomerExperience Full time $60,000 - $80,000

Job Description

  • Drive team performance by setting clear goals and expectations, ensuring exceptional customer service delivery across various e-commerce channels.
  • Mentor and coach team members to develop their skills, fostering a culture of continuous learning and improvement.
  • Collaborate with cross-functional teams to identify and implement process enhancements, optimizing operational efficiency and customer satisfaction.

Required Skills and Qualifications

  • Minimum 3 years of experience in leadership roles within customer-facing environments, preferably in e-commerce.
  • Demonstrated expertise in team management, conflict resolution, and effective communication.
  • Proven ability to analyze complex issues, make informed decisions, and implement solutions that drive business results.
  • Familiarity with support tools such as G Suite, Zendesk, Freshdesk, Intercom, or Gorgias.

Benefits

  • Opportunities for professional growth and development in a dynamic, fast-paced environment.
  • Collaborative team culture that values open communication, respect, and empathy.
  • Chance to work with a diverse range of clients, products, and services, promoting adaptability and creativity.

Others

  • Ability to balance multiple priorities, manage competing deadlines, and maintain a high level of productivity in a rapidly changing environment.
  • Strong problem-solving skills, with the ability to think critically and creatively when faced with unexpected challenges.

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