Remote Network Support Specialist

2 days ago

San Fernando, Central Luzon, Philippines beBeeEngineer Full time ₱2,000,000 - ₱3,500,000
Job Title:

A high-growth organization is seeking an experienced Network Engineer to join its team. This is a Full-Time, 100% Remote opportunity to support and deliver superior service to ISP/MSP business customers worldwide.

Mandarin fluency is required for this role.

Key Responsibilities

  • Provide end-to-end support for customers with a focus on SDWAN (preferably Cato), Internet, and related services.
  • Troubleshoot and configure basic LAN setups (Routers, Firewalls) and Microsoft operating systems.
  • Support the provisioning and onboarding of new customers for managed services.
  • Collaborate with vendors to resolve support issues and ensure smooth service delivery.
  • Own support issues from start to resolution, ensuring customer satisfaction with clear communication and expert problem-solving.
  • Maintain excellent customer relationships by delivering outstanding support.
  • Mentor and train fellow engineers on complex technical issues and solutions.
Requirements
  • Bachelor's degree or equivalent experience.
  • 3–5 years of relevant experience in a fast-paced technical environment, with expertise in SDWAN (Versa Networks preferred).
  • CCNA/CCNP certifications are highly desirable.
  • Strong firewall configuration experience (Fortinet preferred).
  • Deep understanding of BGP, OSPF, VRRP.
  • Knowledge of routers, firewalls, NAT, COS/QOS, and network design principles.
  • Familiarity with SOC 2 compliance and processes.
What We Offer
  • Room to grow at a high-growth company
  • An environment that celebrates ideas and innovation
  • Your work will have a tangible impact
  • Flexible time off
  • Fun events at cool locations
  • Employee referral bonuses to encourage the addition of great new people to the team

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