Reliable Technical Expert

2 days ago

San Fernando, Central Luzon, Philippines beBeeService Full time ₱5,000,000 - ₱7,000,000
Job Description

A Service Reliability Engineer plays a pivotal role in ensuring the stability and performance of technical systems. They collaborate with cross-functional teams to identify, diagnose, and resolve complex issues that impact customer satisfaction.

This position involves working closely with development teams, product management, and other stakeholders to implement solutions that enhance the overall quality of products and services. The engineer must possess strong analytical and problem-solving skills, as well as the ability to communicate effectively with both technical and non-technical team members.

Key responsibilities include reproducing and resolving customer enquiries, providing technical support through various channels, identifying fixes and developing code, configuring servers and networks in the cloud, and updating database records to maintain accurate client information.


Required Skills and Qualifications
  • Minimum 5 years of experience as a Software Engineer
  • Strong academic foundation from reputable universities
  • Demonstrated track record in established organizations
  • Attention to detail
  • Customer-attentiveness and experience facing customers
  • Strong analytical and problem-solving skills
  • Experience with JavaScript tech stack (Node, NestJS, React, Vue)
  • Experience with MongoDB, PostgreSQL, MySQL, or similar
  • Experience with Cloud Platforms (e.g., AWS)
  • Bitbucket and GitHub CI/CD knowledge
  • Proficiency in reading logs (e.g., Splunk)
  • Understanding load testing tools and analyzing results

Benefits

This role offers a range of benefits, including:

  • Competitive salaries
  • Generous PTO
  • Opportunities for professional growth and development
  • Collaborative and inclusive work environment

Additional Information

This is a full-time position requiring a mid-senior level candidate with a strong background in software engineering. The ideal candidate will have experience working in a fast-paced environment and be comfortable with continuous learning and improvement.

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