Dedicated Customer Support Professional

1 day ago

Cagayan de Oro, Northern Mindanao, Philippines beBeeCustomer Full time ₱100,000 - ₱160,000
Remote Customer Service Opportunity

We are seeking an enthusiastic professional to support customer service initiatives for a diverse portfolio of well-known clients.

This role involves assisting customers with inquiries and providing excellent service. Strong proficiency in English, both written and spoken, is required.

Candidates must have prior call center experience and reside within a reasonable distance of our office.

Responsibilities
  • Handle inbound and outbound calls professionally and efficiently.
  • Resolve customer issues on the first call through effective problem-solving.
  • Research and retrieve information across systems to support customer needs.
  • Accurately document interactions and process claims.
  • Guide customers through options to find the best solutions.
  • Follow established procedures while using available resources.
  • Protect customer privacy and handle sensitive information appropriately.
  • Escalate complex issues to the appropriate team members.
  • Stay current with training, updates, and program knowledge.
  • Maintain consistent attendance and adhere to scheduling requirements.
Qualifications
  • Must be 18 years or older
  • High school diploma or equivalent
  • Previous call center experience
  • Work-from-home experience
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • High-speed internet connection
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Excellent troubleshooting and follow-up skills
  • Able to multitask and self-manage effectively
  • Excellent interpersonal skills
Conditions of Employment
  • Must be authorized to work in the country where the job is based.
  • Must be willing to submit up to a background and/or security investigation with a fingerprint. Job offers are contingent on background/security results.
  • Must be willing to submit to drug screening. Job offers are contingent on drug screening results.
Benefits & Incentives

At our company, your hard work deserves recognition and rewards.

What You Can Expect:

  • HMO Coverage plus dependents
  • Dental Coverage; in-house dental assistance worth ₱5,000
  • Free meals during training
  • Career growth and learning
  • Allowances for rice, clothing, laundry and meals
  • Performance and loyalty bonuses
  • Disinfection and safety measures
  • Opportunities for growth and promotion
  • Employee shuttle services
  • Company retreats and events
  • Social and networking opportunities
About Our Company

Our company specializes in delivering tailored solutions to meet the diverse needs of our clients.


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