Business Partner for Strategic Growth

6 days ago

Manila, National Capital Region, Philippines beBeeCustomerSuccess Full time $90,000 - $120,000

Anaplan is a global company that offers a leading scenario planning and analysis platform to optimize business decision-making.

Our customers are among the top companies in the world, including those in the Fortune 50.

We have a team of innovators who work together to deliver high ROI and customer satisfaction.

The Senior Customer Success Business Partner (CSBP) will be responsible for the successful deployment, enablement, adoption, and ongoing health of our customers and their Anaplan solutions.

The CSBP will act as a trusted advisor for customers, working alongside our Partners and Professional Services team to drive customer outcomes and ensure Anaplan delivers high ROI.

The primary customer contact for any platform challenges, the CSBP will handle critical issues and ensure customer satisfaction.

Key Responsibilities
  • Manage a portfolio of customers with the primary goal of driving adoption, expansion, retention and maximizing ROI of their investment in Anaplan.
  • Act as a trusted adviser to our customers throughout Anaplan journey, guiding them to achieve business objectives and transform their processes.
  • Collaborate with customers to identify their pain points and guide them on how Anaplan solutions can address their specific needs.
  • Build, present and drive QSRs (Quarterly Success Reviews) with Executive sponsor and senior stakeholders to highlight the progress and areas of improvement.
  • Grow the Anaplan footprint by conducting workshops to build customer mindshare on new use cases and solutions resulting in upsell or cross sell opportunities across finance, supply chain, sales, human resources.
  • Own key relationships with customers and proactively maintain high levels of engagement with a focus on increasing customer satisfaction, loyalty and continued success.
  • Act as the voice of customer to our internal stakeholders, including flagging and managing risks, advocating for their needs and ensuring alignment on objectives.
  • Identify renewal risk and work with Renewal managers and Account executives on a mitigation plan.
  • Advise customer on developing a Center of Excellence or similar governance structure to enable customers self-sufficiency with the Anaplan platform.

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