Vice President of Employee Wellbeing

About Us:

• We are a provider of outsourced digital services and next-generation customer experience.
• Our People First culture has enabled us to expand our workforce globally.

Job Description:

The Wellness & Resiliency Director will lead and promote our Frontline First approach to ensure employees are productive, resilient, and enjoy coming to work.

Maintaining happy and healthy employees is essential in what we do. Wellness is a full integration of physical, mental, and spiritual well-being, fueling the body, engaging the mind, and nurturing the spirit.

The Director of Wellness and Resiliency will be responsible for developing, implementing, and overseeing enterprise-wide wellness and resiliency initiatives.

Responsibilities Include:

1. Develops and drives the global wellness and resiliency strategy aligned with organizational goals and evolving business needs.

2. Leads the design, implementation, and continuous improvement of enterprise-wide wellness programs, crisis intervention protocols, and resiliency initiatives.

3. Ensures alignment of local and regional wellness activities with global standards and best practices.

4. Oversees and provides direction to regional and senior wellness managers, life coaches, and external clinical partners across all assigned locations.

5. Establishes performance metrics and ensures accountability for wellness delivery teams globally.

6. Leads recruitment, onboarding, and development of leadership within the wellness team, ensuring continuity and capability scaling.

7. Collaborates closely with the Director of Research and Data Analytics for Resiliency to define KPIs, analyze wellness impact data, and inform strategic adjustments.

8. Utilizes insights and trends to present actionable recommendations to executive leadership and clients.

9. Ensures data compliance, confidentiality, and ethical standards in all mental health reporting and program evaluations.

10. Serves as the primary wellness representative to senior leadership, client stakeholders, and cross-functional teams.

11. Presents wellness strategies, outcomes, and proposals to internal and external audiences, ensuring alignment with client expectations and company values.

12. Builds collaborative partnerships across departments (e.g., HR, Operations, LX, Recruitment, Legal, Risk) to embed wellness into core business functions.

13. Sets organizational standards for emergency and crisis response protocols; guides managers and coaches in navigating high-risk cases.

14. Ensured timely escalation and professional referrals for critical incidents impacting teammate mental health

15. Champions innovation by integrating emerging mental health trends, digital wellness tools, and evidence-based practices into program design.

16. Represents the organization in industry forums, conferences, and professional networks to position the organization as a leader in workplace wellness.

17. Develops self by proactively seeking programs and learning opportunities within and outside the company and finds ways to teach and transfer same skill to the team

18. Provides individual and group coaching sessions using prescribed approach, and following the ICF Core Competencies and ICF Code of Ethics

Required Skills and Qualifications:

• Graduate of a 4-year college course in Psychology, Social Work, or similar tracks*

• Licensed Psychologist, Guidance Counselor

• Minimum 7 years experience in coaching or counseling

• Minimum 7 years experience of people management and supervision

• Experience in and general knowledge of mental health care

• Excellent training, teaching or facilitation skills

• Outstanding communication skills, with strong emphasis on listening skills

• Above Average fluency in written and spoken English**

• Excellent interpersonal and leadership skills

• High level of discretion and confidentiality

• At least 3 years experience in BPO industry

• Should be flexible to report to multiple sites (Ortigas, Bacoor, Imus, Meycauayan, Pampanga, La Union, Bohol)

Benefits:

Competitive industry salaries and comprehensive benefits packages.

Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity.

We take pride in our inclusive environment and positive impact on the community.

Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within the organization.

Others:

We prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages.

Our goal is to create a sustainable and supportive environment where employees can thrive and reach their full potential.

This role requires a unique blend of leadership, communication, and emotional intelligence skills.

As a member of our team, you will have the opportunity to make a meaningful impact on the lives of our employees and contribute to the growth and success of our organization.