Guest Services Experience Manager

1 week ago


Biñan, Calabarzon, Philippines beBeeGuest Full time $9,600 - $12,000

Job Summary:

We are seeking two Guest Services Agents to deliver exceptional guest experiences. As the heart of our guest interactions, you will ensure their stays are seamless and memorable.

Key Responsibilities:
  • Promptly respond to guest inquiries and communications.
  • Answer guest phone calls and effectively resolve issues to ensure satisfaction.
  • Coordinating with internal teams, including cleaning and maintenance, to maintain high standards of service.
  • Update reservations accurately for proper accounting.
  • Liaise with platforms like Airbnb and VRBO to resolve any channel-specific issues.
Requirements:
  • Proficiency with OTA booking channels and short-term rental property management systems.
  • Fluent in English, both in writing and speaking.
  • Experience with Google Workspace (Gmail, Google sheets, Google docs).
  • Strong problem-solving skills and a customer-focused mindset, even when under pressure.
  • Ability to work independently and manage multiple tasks effectively.
Additional Requirements:
  • Dedicated workspace with professional settings.
  • Dual monitors for enhanced multitasking and efficiency.
  • Stable high-speed internet connection and contingency plan for backup.
  • Computer capable of handling necessary software and tasks.
  • Familiarity with Google Workspace is essential; knowledge of Guesty and Slack is a plus.


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