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Customer Experience Manager

1 week ago

Mandaue City, Central Visayas, Philippines mc3 BEAUTY KUTZ SALON Full time
Role Responsibilities

We are seeking a Customer Experience Manager to join our team at mc3 BEAUTY KUTZ SALON.

In this role, you will be responsible for designing and implementing strategies to enhance customer satisfaction, engagement, and retention.

You will also be required to develop and maintain relationships with existing and potential clients, understanding their needs and preferences, and providing personalized solutions to meet their requirements.

This is an exciting opportunity to join a dynamic and growing company, where you can showcase your skills and expertise, and contribute to our mission to provide world-class beauty services.

  • Design and implement strategies to enhance customer satisfaction, engagement, and retention.
  • Develop and maintain relationships with existing and potential clients, understanding their needs and preferences.
  • Provide exceptional customer service, handling customer complaints and resolving issues promptly and professionally.
  • Collaborate with other departments to ensure seamless integration of services and operations.