Customer Experience Manager

We are a fast-paced IT company with a focus on digital applications within the APAC region.We are seeking a highly skilled Full Stack Developer to join our team, who will be responsible for managing the existing Shopify Plus platform and participating in future development or enhancement of mobile applications.Main ResponsibilitiesDesign and develop...

We are seeking a Customer Experience Manager to lead our Customer Service Operations team at Neksjob Corporation. This role is responsible for managing a team of customer service representatives, ensuring high-quality service delivery and process improvement across all customer touchpoints.Responsibilities:Team Supervision & Leadership: Manage employee...

We are looking for a Customer Experience Manager to lead our sales team. As a Sales Coach, you will be responsible for delivering professional services and taking responsibility for the end-product.Key Requirements:General Customer Service skills, including post-sale technical and non-technical customer service and supportAbility to analyze and resolve...

Role OverviewThe Team Leader will be responsible for managing day-to-day planning and operations of the team, ensuring that each teammate delivers on Service Level Agreements (SLAs) and achieves Key Performance Indicators (KPIs). This role requires strong leadership skills, excellent communication abilities, and a passion for customer service.The successful...

Job Description:NUSTAR Resort seeks an experienced Customer Experience Manager to lead our Rewards Club team in delivering exceptional service to our valued members. This key role involves managing membership databases, overseeing customer service processes, and coordinating with relevant departments to ensure seamless event and promotion execution.About...

As a Customer Experience Manager, you will play a vital role in ensuring that our customers receive exceptional service at Datamatics CMS PH.The ideal candidate will be responsible for developing and implementing strategies to improve the customer experience across various channels.Key Responsibilities:Develop and implement strategies to improve the customer...

Join us at Continuum Global Solutions, where we're dedicated to delivering exceptional customer experiences through innovative solutions and a collaborative culture.We're seeking a Customer Experience Manager who will drive value growth through training, communication, and outlier identification. This full-time role will support onsite in Cebu City, working...

Liviti is seeking a Customer Experience Manager to join our team. As a key member of our organization, you will be responsible for developing and executing customer lifecycle marketing and triggered communication strategies to drive engagement and retention across email, SMS, and web push.The ideal candidate will have 3-5 years of experience as a CRM...

Job DescriptionWe are seeking a highly organized and enthusiastic Customer Experience Manager to join our dynamic team at The Abaca Group. As the primary point of contact for guests, you will be responsible for providing a warm and welcoming experience during our Island Lunch Tour and Sunset Cruise.Key Responsibilities:Coordinate and manage logistics for...

About IntouchCXWe're a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in our partners' worlds with curiosity, creativity, and innovation to deliver exceptional results.For over 20 years, we've scaled with soul to become a disruptive industry leader by building trusted long-term...

Supervising Technical Support TeamsAs a Technical Support Supervisor, you'll play a critical role in ensuring the success of our customer-facing teams. You'll lead by example, demonstrating exceptional leadership skills, technical expertise, and a passion for delivering outstanding customer experiences.Your Key Responsibilities:You'll manage team...

eXPerience Plus Inc. is a leading IT company with a focus on digital applications within the APAC region.We are seeking a highly skilled APAC Digital Applications Manager to join our team, who will be responsible for managing the existing Shopify Plus platform and participating in future development or enhancement of mobile applications.Main...

Key ResponsibilitiesCollaborate with cross-functional teams to understand business requirements and design scalable, secure, and user-friendly web applications.Develop and deploy full-stack software solutions using Node.js, PHP, or Python, and work with databases (SQL and NoSQL) and web services (RESTful APIs).Provide technical support and troubleshoot...

About the RoleWe are seeking an experienced Head of Customer Experience Management to join our team at Wipro. As a leader, you will be responsible for managing a team of agents in a customer-driven environment.You will ensure all reference data related activities are completed as per client expectations and meet TAT and error-free delivery. Additionally, you...

Kuehne + Nagel AS is hiring a Strategic Customer Experience Manager to lead our Customer Care Team. In this role, you will develop and implement strategies to drive customer satisfaction and retention.Your Key Responsibilities:To drive customer engagement, satisfaction, retention, and reactivation through high levels of service quality and collaboration with...

Job OverviewWe are seeking an experienced Manager of Voice of the Customer to lead our efforts in gathering, analyzing, and acting on customer feedback. This critical role ensures that customers' and employees' voices are heard, driving improvements in customer experience and business decisions.Key ResponsibilitiesCustomer Feedback & Data Analysis:Develop...

Job SummaryThe Customer Experience Director will be responsible for developing and executing customer-centric marketing strategies that drive revenue growth and customer satisfaction.Main Responsibilities:Design and implement customer experience programs to enhance customer engagement and retention.Collaborate with cross-functional teams to ensure seamless...

We are seeking a motivated and experienced individual to fill the position of Client Relationship Manager. As a key member of our Service Delivery team, you will be responsible for managing client relationships and ensuring that their needs are met.You will work closely with clients to discuss goals and objectives, and ensure that your team is aligned with...

We are looking for a seasoned Customer Experience Strategist to lead our efforts in gathering, analyzing, and acting on customer feedback. This role is crucial in ensuring that our customers' and employees' voices are heard, helping improve customer experience and business decisions.About the RoleYou will work closely with different teams across OP360,...

Required Skills and QualificationsSupervisory Experience: At least 1 year of continuous supervisory experience in a BPO company.Customer Service Background: Real-life customer service experience is essential.Call Center Knowledge: Thorough understanding of call center operations is required.Coaching and Management Skills: Strong coaching and management...