Executive Leadership Role

6 days ago


Quezon City, National Capital Region, Philippines LeadAdvisors Full time
About the Role

LeadAdvisors seeks a highly skilled and experienced Campaign Manager to oversee our lead generation campaign. The ideal candidate will possess strong leadership qualities, excellent communication skills, and a proven track record of success in managing high-performing teams.

Key Responsibilities
  1. Team Supervision: Provide guidance, support, and motivation to team members to ensure they meet performance targets and deliver exceptional customer service.
  2. Performance Monitoring: Track and analyze key performance metrics, including call handling time, customer satisfaction, and first-call resolution.
  3. Coaching & Development: Offer regular feedback, coaching, and training to enhance team members' skills and performance.
  4. Escalation Handling: Address and resolve customer issues that require managerial intervention.
  5. Process Improvement: Identify operational inefficiencies and recommend improvements to enhance customer experience.
  6. Reporting & Documentation: Maintain accurate records of team performance, customer interactions, and issue resolutions.
Qualifications & Requirements
  1. A minimum of [X] years of experience in similar leadership roles.
  2. Sales experience is highly desirable.


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