
High-Quality Payroll Administrator
16 hours ago
The primary objective of this role is to provide high-quality payroll and benefits administration services to clients. This involves a strong understanding of client needs and the ability to communicate effectively with various stakeholders.
Main Responsibilities- Candidate Management: Manage and maintain accurate records of new hires, terminations, leave administration, and reporting.
- Vendor Liaison: Collaborate with third-party vendors and government agencies to ensure compliance and timely processing of payroll and benefits.
- Client Relationship Management: Establish and maintain a deep understanding of client requirements and changing needs to ensure services delivered meet contractual obligations and SLAs.
- Communication: Communicate effectively with clients, employees, internal partners, and third-party vendors in accordance with SLAs.
- Quality Assurance: Deliver on established quality targets and continually review processes and tools to improve and optimize service experience.
- A minimum of 3 years of experience in payroll administration in a high-volume environment.
- Previous customer service experience working in a deadline-driven work environment required.
- PC Certification (or obtained within 18 months of employment).
- Excellent written and verbal communication skills using various media dependent on the situation.
- Proven knowledge of PC literacy and software usage, ideally Word, Excel, and the Internet.
- Benefits Administration experience is an asset.
- US payroll experience is preferred but not required.
We value diversity and promote equal opportunities for all individuals. We encourage personal and professional growth, offering excellent time away from work programs, comprehensive wellness initiatives, and competitive pay and benefits.
We strive to make a positive impact in our community through volunteer days and charitable initiatives.
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