CRM System Administrator Lead

2 days ago


Manila, National Capital Region, Philippines iCXeed Philippines Inc. Full time

iCXeed Philippines Inc. is committed to delivering exceptional customer experiences through innovative technology solutions.

We're looking for a skilled Salesforce Solutions Administrator to join our team and take ownership of our Salesforce CRM platform's daily operations and strategic development.

Responsibilities include managing user roles, permissions, profiles, and workflows, as well as maintaining a comprehensive Salesforce knowledge base and integrating third-party applications.

This role requires a strong understanding of CRM platforms, excellent communication and problem-solving skills, and the ability to work collaboratively across teams.

If you have a passion for optimizing systems and enhancing user experiences, we encourage you to apply for this exciting opportunity.

Key Responsibilities:

  1. Salesforce Administration: Ensure smooth day-to-day operations and system performance by managing user roles, permissions, profiles, and workflows.
  2. Knowledge & Content Management: Build and maintain a knowledge base for both self-service and support teams, managing sales documents, customer records, and related content with version control.
  3. System Integration: Coordinate integrations with third-party applications, troubleshoot and resolve integration and system issues effectively.
  4. AI & Automation: Support the adoption of AI tools like Agentforce and familiarize yourself with Salesforce Einstein for analytics and automation.
  5. Training & Support: Provide training and ongoing support for internal users, develop training materials and documentation to ensure adoption and efficiency.

Qualifications:

  • Proven experience in Salesforce administration, including data management, process automation, and integrations.
  • Strong technical understanding of CRM platforms and third-party integrations.
  • Excellent communication, collaboration, and problem-solving skills.
  • Salesforce certifications (e.g., Administrator, Advanced Administrator) highly regarded.
  • Bachelor's degree in Computer Science, IT, or related fields preferred.
  • Willingness to learn and implement advanced Salesforce tools like Agentforce and Einstein.


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