Full-Time Customer Service Representative Opportunity

1 day ago

Makati City, National Capital Region, Philippines beBeeCustomerService Full time ₱1,500,000 - ₱2,500,000
Job Overview:

We are seeking a skilled and professional customer service representative to handle inbound calls, answer inquiries, and book appointments for clients in the home services industry.

As a Virtual Receptionist, you will represent our clients as if you were part of their in-office team. You will greet callers warmly, answer questions based on client's guidelines, and schedule appointments using their CRM or scheduling platforms.

Training will be provided to ensure you can confidently and accurately handle customer inquiries.

Key Responsibilities:
  • Answer inbound calls with professionalism and a friendly tone.
  • Follow client-provided scripts and standard greetings.
  • Provide accurate responses to customer inquiries.
  • Schedule appointments using client CRMs and scheduling platforms.
  • Take detailed call summary notes while on the call.
  • Send accurate and well-written call summaries to clients immediately after calls.
  • Ensure all call details are recorded without typos or missing information.
  • Communicate with clients as needed to confirm instructions and receive feedback.
Required Skills & Qualifications:
  • Prior experience in BPO or customer service is preferred.
  • Able to multitask by managing calls, taking notes, and sending follow-ups.
  • Strong written and verbal communication skills.
  • Excellent attention to detail to ensure accurate call summaries.
  • Confident in communicating directly with clients when necessary.
  • Experience working remotely is preferred but not required.
  • Will to undergo training and learn client-specific protocols.
  • Motivated, hardworking, and eager to contribute to the team.
Work Arrangement:

This is a full-time opportunity working 5 days per week, 9 hours per day, with 1 hour for lunch and two, 15-minute breaks. Time Zone: Pacific Standard Time (Los Angeles).

Benefits:

Paid time off is offered after completing 3 months of employment.

We operate 7 days a week, and offer multiple shift schedules to meet client demands. Available shifts include:

  • 5:00 AM – 2:00 PM
  • 7:00 AM – 4:00 PM
  • 8:00 AM – 5:00 PM
  • 11:00 AM – 8:00 PM

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