Help Desk Specialist

2 days ago

Pasig, National Capital Region, Philippines beBeeTechnical Full time ₱800,000 - ₱1,200,000
Technical Support Specialist

We are seeking a skilled professional to provide technical support to our organization. This remote role is crucial in delivering exceptional IT service to employees at all levels.

Key Responsibilities
  • Provide technical assistance for PCs, Windows operating systems, and Apple mobile devices.
  • Diagnose and resolve hardware, software, and fundamental network issues remotely.
  • Document and manage support requests through an ITSM/ticketing platform.
  • Maintain clear and effective communication with users to facilitate prompt and efficient resolutions.
  • Provide level one triage for VDI users.
  • Escalate complex incidents to senior technicians as required.
  • Adhere to organizational policies concerning security and confidentiality.
  • Address printing concerns, both local and network-based.
  • Utilize secure remote access tools for support of user computers.
  • Troubleshoot audio and video issues encountered during video conferencing sessions.
Required Skills and Qualifications
  • Demonstrates exceptional organizational, time-management, and follow-up abilities.
  • Maintains confidentiality and addresses sensitive requests with professionalism.
  • Exhibits outstanding proficiency in both written and verbal communication.
  • Possesses strong interpersonal skills, supporting employees at all organizational levels.
  • Operates independently and excels in dynamic, remote work environments.
  • Has prior experience providing support for PC hardware, Windows, and Apple iOS devices.
  • Understands basic networking concepts and is adept at troubleshooting issues.
  • Familiar with Microsoft 365 applications and Azure Virtual Desktop Infrastructure (VDI).
  • Knowledgeable in ITIL principles and IT Service Management (ITSM) frameworks.

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