Help Desk Professional

4 days ago


Pasig, National Capital Region, Philippines beBeeSupport Full time ₱3,000 - ₱5,000
Customer Support Specialist">

As a valued member of our team, you will play a crucial role in delivering exceptional customer experiences through outstanding support and communication. You will be the first point of contact for clients, handling phone and email inquiries with professionalism and poise.

Key responsibilities include:

  • Providing high-quality support to software clients via phone and email
  • Troubleshooting and resolving technical issues efficiently
  • Leading conference calls with clients to resolve complex issues
  • Logging and documenting all interactions in our ticket tracking system
  • Communicating effectively with internal teams and partners
  • Escalating unresolved issues to ensure swift resolution
  • Managing multiple priorities and providing timely feedback to clients

Requirements for success include:

  • Strong customer service and interpersonal skills
  • Ability to work collaboratively and independently
  • Sound judgment and problem-solving abilities
  • Capability to explain technical concepts in simple terms
  • Working knowledge of Microsoft Office tools
  • Experience in RMIS, GRC, or healthcare industries (a plus)
  • Salesforce experience, Trailhead training, or certifications (a plus)

What We're Looking For">

We are seeking a dedicated and detail-oriented individual who is passionate about delivering exceptional customer experiences. If you have a strong desire to make a difference and excel in a fast-paced environment, we encourage you to apply.

Why join our team? As a Customer Support Specialist, you will have the opportunity to grow professionally and develop valuable skills while making a meaningful impact on our clients' lives.

Benefits">

Our comprehensive benefits package includes:

  • Competitive compensation and bonuses
  • Opportunities for career growth and advancement
  • A dynamic and supportive work environment
  • Professional development opportunities


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