Help Desk Technician
2 days ago
We are seeking a skilled IT support specialist to join our team. As an IT support specialist, you will be responsible for providing technical assistance and support to customers in Australia.
- You will work closely with our team of technical professionals to deliver exceptional customer service and ensure timely resolution of technical issues.
- Provide remote and phone-based support to customers, responding to their inquiries and resolving technical issues efficiently.
- Solve complex technical problems related to servers, desktops, and applications within Microsoft AD and Exchange environments.
To succeed in this role, you should have advanced knowledge of end-user support and Active Directory. You should also possess good general knowledge of Windows Server and Exchange, as well as solid understanding of troubleshooting Microsoft 365.
Key Responsibilities:- Providing technical support to customers via phone and email.
- Resolving technical issues related to servers, desktops, and applications.
- Collaborating with the team to resolve complex technical problems.
- Advanced understanding of end-user support and Active Directory.
- Good general knowledge of Windows Server and Exchange.
- Solid understanding of troubleshooting Microsoft 365.
- An understanding of ticketing systems and customer service principles.
- HMO from the first day of your employment.
- Addition of one (1) dependent (e.g., your spouse) to the Company's HMO policy on the first day of your employment.
- All employees have free access to Uprise, including 1:1 coaching sessions from qualified psychologists or counselors.
- Dayshift, weekends off* plus 25 days paid leave annually.
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