Front Desk Associate

1 day ago

Pasig, National Capital Region, Philippines The Upper Deck Sports and Recreation Center Full time ₱18,000 - ₱20,000 per year

The Front Desk Associate is the first point of contact for everyone entering The Upper Deck — from athletes and gym members to event guests and walk-ins. We're looking for someone friendly, alert, and reliable who can provide excellent service while keeping things organized at the front line.

This role is ideal for someone with strong communication and multitasking skills, who thrives in a fast-paced, service-oriented environment. If you're the type who enjoys helping people and keeping operations smooth — you'll be a great fit for our team.

  • Greet members, guests, and visitors in a warm and professional manner
  • Manage daily check-ins, bookings, and walk-in inquiries
  • Answer phone calls, emails, and online messages promptly and clearly
  • Coordinate schedules and relay accurate info between gym, courts, spa, and dive operations
  • Handle front desk transactions such as payments, receipts, and waivers
  • Monitor guest access and usage of facility areas based on bookings or packages
  • Assist in keeping the front desk and reception area clean and orderly
  • Support membership and marketing teams during tours or events
  • Escalate concerns, complaints, or special requests to the appropriate department
  • Ensure that front desk logs and forms are updated consistently

Qualifications

  • Preferably with at least 6 months of customer service, receptionist, or front desk experience
  • Friendly and confident communicator — both face-to-face and over the phone
  • Organized, dependable, and proactive in assisting guests
  • Basic computer skills (MS Office, Google Sheets, POS systems, or booking tools)
  • Comfortable working shifts, weekends, or holidays as needed
  • Experience in a gym, fitness center, hotel, or events facility is a plus
  • High school graduate required; college level or graduate preferred

Job Type: Full-time

Pay: Php18, Php20,000.00 per month

Benefits:

  • Free parking
  • On-site parking
  • Opportunities for promotion
  • Staff meals provided

Language:

  • English (Preferred)

Work Location: In person

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