Remote Customer Service Representative

2 days ago

Cainta, Calabarzon, Philippines beBeeCustomerSupport Full time ₱1,000,000 - ₱1,200,000

About the Role

We're seeking skilled and motivated individuals to join our team as Remote Call Center Representatives. In this position, you'll be responsible for handling inbound and outbound customer inquiries, resolving issues through effective problem-solving, and providing exceptional service.

The ideal candidate will possess strong communication skills, previous call center experience, and a high-speed internet connection. They will also have basic proficiency in Microsoft Office and familiarity with Windows operating systems.

As a key member of our team, you'll work independently, managing your time effectively and prioritizing tasks to meet deadlines. You'll also stay up-to-date with training, updates, and program knowledge to ensure you're delivering top-notch results.

  • Key Responsibilities:
    • Handling inbound and outbound calls professionally and efficiently
    • Resolving customer issues on the first call through effective problem-solving
    • Researching and retrieving information across systems to support customer needs
    • Accurately documenting interactions and processing claims
    • Guiding customers through options to find the best solutions
    • Following scripts, policies, and procedures while using available resources
    • Protecting customer privacy and handling sensitive information appropriately
    • Escalating complex issues to the appropriate team members
    • Staying current with training, updates, and program knowledge
    • Maintaining consistent attendance and adhering to scheduling requirements
  • Required Skills and Qualifications:
    • Strong communication and interpersonal skills
    • Previous call center experience
    • Work-from-home experience
    • High speed internet connection
    • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
    • Familiarity with Windows operating systems
    • Skilled in troubleshooting and follow-up
    • Able to multitask and self-manage effectively
    • Excellent interpersonal skills
  • Benefits:
    • A dynamic and supportive work environment
    • Opportunities for professional growth and development
    • Flexible work arrangements to suit individual needs

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