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Email Support Coordinator

1 week ago


Davao City, Davao, Philippines Talent Outsourcing Channel (TORCH) Solutions Full time
Job Description

We are seeking a detail-oriented and customer-focused Email Support Specialist to manage customer inquiries and provide timely and professional email support.

Key Responsibilities:
  • Attend to customer enquiries through emails in a timely and accurate manner.
  • Stay on top of campaigns and promotional releases.
  • Communicate customer feedback to internal/external stakeholders to champion new processes to better serve customers.
  • Maintain a positive, empathetic, and professional attitude towards customers at all times.
Requirements:
  • At least 1 year of experience in email management.
  • Proficiency with different email management software, preferably Zendesk.
  • Commitment to assigned sites and flexibility in shifting schedules.
About Us

Talent Outsourcing Channel (TORCH) Solutions is committed to providing excellent service to our clients. As an Email Support Specialist, you will play a vital role in ensuring that customer inquiries are handled promptly and professionally.