Quality Assurance Professional
6 days ago
We seek a detail-oriented professional to fill the role of Quality Assurance Specialist. The ideal candidate will possess a consistent level of quality support across an organization, interpret and implement quality assurance standards, and provide accurate and comprehensive feedback.
Key Responsibilities- Review conversations to ensure compliance with quality standards, guidelines, and procedures.
- Maintain audit, coaching, and performance logs.
- Document observations and develop supporting documentation for training and operations.
- Participate in team meetings to discuss evaluation feedback and implementation of quality management strategies.
- Provide training and conduct coaching sessions as needed.
- Analyze performance trends and communicate them to the QA Manager.
- At least 2 years of experience as a Quality Assurance Analyst, specializing in Customer Service and Sales within a voice campaign.
- A minimum of 1 year of experience as an independent contractor with personal equipment and a dependable internet connection.
- Data research skills and knowledge of data analysis.
- Excellent analytical and problem-solving abilities, attention to detail, and communication skills.
- Ability to work independently with minimal supervision and submit high-quality deliverables accurately and within the agreed timeline.
Supports the best providers in their efforts to serve local communities, celebrates happy customers, and strives to connect them with thousands of local professionals.
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