Computer System Technical Support Professional

2 days ago


Iloilo City, Western Visayas, Philippines beBeeTechnical Full time $64,600 - $114,850

Job Description:

We are seeking a highly skilled Technical Support Specialist to join our team. The ideal candidate will have experience in providing tier 2 technical support for customers globally, ensuring smooth operations and timely resolution of both critical and low-priority requests.

This role involves working closely with the Incident Management team during urgent incidents, proactively monitoring alerts to prevent disruptions, and collaborating with other support teams and developers to resolve complex challenges.

About You:

  • A Bachelor's degree in Computer Science, Information Technology, or a related field is required.
  • Experience working in a production/application support role is essential.
  • Strong knowledge of hardware, software, and network systems is necessary.
  • Familiarity with querying languages like SQL, JQL, and LookML is advantageous.
  • Experience with tools such as New Relic, Sumologic, Jira, and Gitlab is beneficial.
  • Automation experience using scripting tools like Postman and VS Code is desirable.
  • Excellent communication and interpersonal skills are crucial.
  • Excellent written and verbal communication skills in German and English are required.
  • Able to read error messages and stack traces and translate them into action.
  • Knowledge of cloud-based services such as AWS is essential.
  • Experience with RESTful JSON services is an advantage.


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