Operational Support Specialist

1 week ago

Manila, National Capital Region, Philippines MyCareer+ Full time
MyCareer+ Operations Associate Job Description

About the Role:

We are seeking a highly skilled and detail-oriented Operations Associate to join our dynamic team at MyCareer+. This role requires strong organizational skills, a customer-centric approach, and the ability to handle multiple tasks efficiently.

Key Responsibilities:

  • Operational Support: Assist in the day-to-day operations, including inventory management, order processing, and logistics coordination.
  • Customer Interaction: Serve as a primary point of contact for customers, addressing inquiries, resolving issues, and ensuring a high level of customer satisfaction.
  • Process Improvement: Identify areas for operational improvement and contribute to the development and implementation of efficient processes and procedures.
  • Data Management: Maintain accurate records of inventory, orders, and customer interactions, ensuring data integrity and accessibility.
  • Collaboration: Work closely with cross-functional teams, including sales, marketing, and product development, to support overall business objectives.
  • Training and Support: Provide training and support to customers and internal teams on the use and functionality of neuromodulation wearable devices.
  • Compliance: Ensure all operations comply with relevant regulations and quality standards.

Qualifications:

  • Education: Bachelors degree in Business Administration, Operations Management, or a related field.
  • Experience: Minimum of 2 years of experience in an operational role, preferably within the medical device or neurotechnology industry.
  • Customer Service: Proven experience in a customer-facing role with strong communication and interpersonal skills.
  • Technical Skills: Proficiency in using operational and CRM software; familiarity with inventory management systems is a plus.
  • Organizational Skills: Strong organizational and time-management skills with the ability to prioritize tasks effectively.
  • Problem-Solving: Demonstrated ability to identify issues and develop effective solutions.
  • Team Player: Ability to work collaboratively with team members and other departments.
  • Attention to Detail: High level of accuracy and attention to detail in all tasks.

Salary and Benefits: We offer a competitive salary range of $65,000 - $85,000 per year, depending on experience. Additionally, we provide comprehensive benefits, including health insurance, retirement plan, and paid time off.

Location: The Operations Associate will be based in [location], working in a dynamic and fast-paced environment with opportunities for growth and professional development.

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